CSR in Hospitality Industry
“Social responsibility (is the) responsibility of an organization for the impacts of its decisions and activities on society and the environment through transparent and ethical behavior that is consistent with sustainable development and the welfare of society; takes into account the expectations of stakeholders; is in compliance with applicable law and consistent with international norms of behavior; and is integrated throughout the organization,”. Corporate social responsibility (CSR) is the contribution that a company makes in society through its core business activities, its social investment and philanthropy programs, and its engagement in public policy. Social responsibility and ethics is the obligation of an organization’s management to make decisions and take actions that enhance the welfare and interest of society as a whole. Recent theories of CSR assert that firms engage in “profit-maximizing” CSR. That is, companies are assumed to be socially responsible because they anticipate a benefit from these actions.
Hospitality industry should pay attention in social responsibility and ethics including health and safety in workplace. Approximately 500,000 injures occur annually in the hospitality industry (US), a relatively low accident rate overall. Kitchen areas can present big safety problems for hospitality operations. Hospitality managers should keep a watchful eye on safety within construction sites laundry areas, and maintenance operations. Managers can reduce the likelihood of accidents by focusing on three elements: signage, training, and preventive maintenance of equipment. Signs near fryers remind employees of the potential hazards of burns or grease fires and can outline proper equipments use. Training is an effective way to communicate proper use of equipment and property safety standards. A regular program of preventive maintenance-especially for problem prone-prone areas-can reduce safety risks in the hospitality workplace.
“Social responsibility (is the) responsibility of an organization for the impacts of its decisions and activities on society and the environment through transparent and ethical behavior that is consistent with sustainable development and the welfare of society; takes into account the expectations of stakeholders; is in compliance with applicable law and consistent with international norms of behavior; and is integrated throughout the organization,”. Corporate social responsibility (CSR) is the contribution that a company makes in society through its core business activities, its social investment and philanthropy programs, and its engagement in public policy. Social responsibility and ethics is the obligation of an organization’s management to make decisions and take actions that enhance the welfare and interest of society as a whole. Recent theories of CSR assert that firms engage in “profit-maximizing” CSR. That is, companies are assumed to be socially responsible because they anticipate a benefit from these actions.
Hospitality industry should pay attention in social responsibility and ethics including health and safety in workplace. Approximately 500,000 injures occur annually in the hospitality industry (US), a relatively low accident rate overall. Kitchen areas can present big safety problems for hospitality operations. Hospitality managers should keep a watchful eye on safety within construction sites laundry areas, and maintenance operations. Managers can reduce the likelihood of accidents by focusing on three elements: signage, training, and preventive maintenance of equipment. Signs near fryers remind employees of the potential hazards of burns or grease fires and can outline proper equipments use. Training is an effective way to communicate proper use of equipment and property safety standards. A regular program of preventive maintenance-especially for problem prone-prone areas-can reduce safety risks in the hospitality workplace.
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